Frequently Asked Questions
Everything you need to know about Welcome Skateboards gear and orders.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location and the shipping method selected at checkout.
What is your return policy for skateboards?
We accept returns on unused and un-gripped decks within 30 days of purchase. Once a board has been assembled, gripped, or skated, it is no longer eligible for a return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific region.
How do I know which deck shape is right for me?
Welcome is known for unique, non-traditional shapes. Each product page includes specific dimensions and a description of how the shape performs to help you choose the best ride for your style.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.